Privacy Policy
Sanya Chinbolun Trading Co., Ltd. ("Doventaris," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit or use Doventaris.com or make a purchase from us.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
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Name
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Email address
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Shipping and billing address
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Phone number
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Order information
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Payment-related information
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Product preferences and shopping activity
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Information you provide when contacting customer service
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Device and browser information
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IP address
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Website usage and browsing information
We generally do not directly store complete payment card details. Payments may be processed by third-party payment providers, which handle payment information according to their own privacy policies and security practices.
2. How We Use Your Information
We may use collected information to:
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Process and fulfill orders
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Process payments
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Ship products
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Provide customer service
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Respond to inquiries
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Process returns and refunds
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Provide order updates
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Improve our website and products
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Prevent fraud and unauthorized activity
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Maintain website security
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Analyze website usage
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Provide marketing communications where permitted by applicable law
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Comply with legal and regulatory requirements
3. Cookies and Similar Technologies
Doventaris and certain third-party service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
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Keep the website functioning properly
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Remember preferences
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Understand how visitors use our website
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Measure advertising performance
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Improve website functionality
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Provide relevant advertising where permitted
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
4. Information Sharing
We may share information with trusted service providers when reasonably necessary to operate our business, including:
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Payment processors
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Shipping and logistics providers
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Website hosting and technology providers
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Customer service providers
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Analytics providers
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Advertising and marketing service providers
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Fraud prevention and security providers
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or website.
We do not sell your personal information in the ordinary course of operating our business.
5. Marketing Communications
If you subscribe to marketing communications, we may send you information about products, promotions, discounts, or other updates.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in the communication or by contacting us at doventaris@outlook.com.
Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.
6. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, legal obligations, and dispute resolution.
Retention periods may vary depending on the type of information and applicable requirements.
8. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including rights to request access, correction, deletion, or information about how your personal information is used.
To make a privacy-related request, please contact:
We may need to verify your identity before completing certain requests.
11. International Data Transfers
Because our company and service providers may operate in different countries, your information may be processed or stored outside the country where you live.
By using our website, you acknowledge that your information may be transferred and processed in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Sanya Chinbolun Trading Co., Ltd.
Email: doventaris@outlook.com
Business Address:
Room F12, Building F, Phase II, Sanya Litchi Gully Agricultural Products Comprehensive Wholesale Market, Lizhigou Road, Jiyang District, Sanya, Hainan, China