Shipping Policy

Thank you for shopping with Doventaris. We aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends, holidays, promotional events, or periods of unusually high order volume may require additional processing time.

Once your order has been shipped, tracking information will be provided when available.

2. Delivery Time

For orders shipped to the United States, estimated delivery time is generally:

7–15 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on the destination, carrier, customs processing, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

3. Shipping Costs

Applicable shipping fees will be displayed during checkout before you complete your purchase.

Shipping promotions or free-shipping offers may be available from time to time and will be subject to the terms displayed with the promotion.

4. Order Tracking

When tracking information is available, it will be provided through the contact information associated with your order.

Please note that tracking information may take some time to become active after an order has been shipped.

5. Delivery Delays

Doventaris is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Customs processing

• Public holidays

• Transportation delays

• Incorrect or incomplete shipping information

• Other events outside our reasonable control

If your package appears to be delayed, please contact us at doventaris@outlook.com and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Doventaris is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at doventaris@outlook.com with your order number and relevant details.

We will review the situation and work with the appropriate carrier or shipping provider to determine the available solution.

8. Customs and Import Charges

Depending on the destination and applicable regulations, an order may be subject to customs duties, taxes, or other charges.

Where applicable, such charges may be the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have questions about shipping, please contact:

Sanya Chinbolun Trading Co., Ltd.

Email: doventaris@outlook.com

Business Address:
Room F12, Building F, Phase II, Sanya Litchi Gully Agricultural Products Comprehensive Wholesale Market, Lizhigou Road, Jiyang District, Sanya, Hainan, China