Return Policy

At Doventaris, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Eligibility

We accept return requests within 30 days of the date you receive your order.

To be eligible for a return, the item must:

• Be unworn and unused.

• Be in its original condition.

• Have the original tags attached, if applicable.

• Be free from makeup, perfume, stains, washing, or other signs of use.

• Be returned with the original packaging when reasonably possible.

Items that do not meet these requirements may be refused or may receive a reduced refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Items marked as final sale.

• Items purchased with special clearance conditions stating that they are non-returnable.

• Items that have been worn, washed, altered, damaged, or otherwise used.

• Items without required tags or with significant signs of use.

3. How to Request a Return

Please contact us at doventaris@outlook.com before sending any item back.

Your email should include:

• Your order number.

• The name used when placing the order.

• The item(s) you would like to return.

• The reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

If you simply change your mind, select the wrong size, or no longer want the item, the return shipping cost is generally the customer's responsibility.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement or refund.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges, where applicable, may be non-refundable unless otherwise required by applicable law or the issue was caused by an error on our part.

6. Exchanges

We currently do not guarantee direct exchanges because product availability and sizes may change quickly.

If you need a different size or item, please contact us at doventaris@outlook.com for assistance.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at doventaris@outlook.com within 7 days of delivery.

Please provide your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

8. Contact Us

For any questions regarding returns or refunds, please contact:

Sanya Chinbolun Trading Co., Ltd.

Email: doventaris@outlook.com

Business Address:
Room F12, Building F, Phase II, Sanya Litchi Gully Agricultural Products Comprehensive Wholesale Market, Lizhigou Road, Jiyang District, Sanya, Hainan, China